Frequently Asked Questions
ABOUT THE SERVICE
Are your systems only for seniors?
No, our systems work in any home or business, but we specialize in solutions designed for the unique needs of seniors and their families — like health & safety monitoring, two-way communication, and privacy-friendly placement.
What are the benefits of using smart camera systems & devices for seniors?
Camera systems and other smart home devices enhance the safety of seniors by providing real-time monitoring, allowing family members to check in remotely. They also offer peace of mind through alerts, notifications and other communication features, ensuring seniors feel secure in their homes.
What types of camera systems and home automation do you use?
For camera systems, we prefer NDAA compliant cameras/brands (such as Reolink), whether for indoor, outdoor, wired/wireless, or solar-powered models. Most cameras are high-resolution 4K models, tailored for senior safety, security and home independence. Smart Home solutions also vary, although we work closely with Home Assistant, which allows integration from most all protocols, cameras, devices and sensors. Along with this integration, it provides flexible & easy to use effective automation solutions.
Can we add more cameras, or upgrade the system later, if our needs change?
Yes. All our systems are scalable — you can add cameras, expand storage, or integrate with additional safety tools anytime.
Can you install outdoor and solar-powered cameras?
Absolutely. We install weatherproof outdoor and solar-powered cameras for reliable performance and low maintenance.
What Smart Home systems do you support
We offer & support all major Smart Home systems, focusing on solutions designed to improve the safety & security of seniors. For example, you can have bed sensors to know when a person is in/out of bed, turn on/off lights as needed and open/close bedroom curtains. Or a combination of sensors and devices to help detect when a fall has occurred sending an Alert notification immediately to caretakers phones (or optionally paying for a service to help and call 911 if needed).
How long does installation take?
While install time depends on the size of the system, on average installations are completed within a few hours, depending on the number of cameras and any necessary network upgrades.
Is two-way communication included?
Yes, most of our camera systems include two-way audio, so family can talk with their loved ones through the camera, or to visitors via the doorbell or other cameras. It’s also a great tool for reminders or casual check-ins.
How do remote viewing features work?
Remote viewing features allow family members to access live video feeds from their loved one’s home through a smartphone or computer. This technology enables quick responses to any emergencies and fosters a sense of connection, even from afar, making it easier to ensure the well-being of seniors living independently.
Do you come to the home to assess where cameras should go?
Yes. Every installation begins with a professional in-home consultation to evaluate the layout, Wi-Fi coverage, and the best camera placement for safety and privacy.
GETTING STARTED
How do I schedule a consultation?
You may call us directly, email, or click the “Get Started Today” button on our web site to schedule your in-home consultation.
Do you serve my area?
We currently serve customers Oklahoma City and the surrounding area. If you’re outside that area, contact us — we may still be able to help.
How long does installation take?
While install time depends on the size of the system, on average installations are completed within 2–4 hours, depending on the number of cameras and smart devices.
Am I able to reschedule my appointment?
Yes. Contact us and we will reschedule to meet when it’s best for you.
SECURITY & PRIVACY
Can family members view the cameras remotely?
Yes. Authorized family and caregivers can view live video, receive alerts, and even speak through the cameras using the mobile app.
Who has access to the video footage?
Only authorized users designated by the homeowner or family. We help you set secure logins and encryption so your footage stays private.
Will the cameras invade my parent’s or grandparent’s privacy??
No. We work with families and seniors to ensure respectful camera placement — no cameras in bedrooms or bathrooms — and settings that prioritize independence and dignity.
What types of alerts can I receive?
You can receive alerts for motion detection, camera malfunctions, and other security events, ensuring you stay informed about your loved one’s safety. Plus, wearable Alert devices and Smart Home automation solutions allow for even more notification options as well as optional third-party monitoring and 911 communication if needed.
PRICING
Do the systems require a monthly subscription?
No. Our solutions use local storage by default with no required monthly fees. Cloud storage & 24×7 monitoring services are available, but 100% optional.
How much does a system cost?
System hardware & installation varies depending on the needs of each customer and are designed to allow for changes or growth as needed over time. Our solutions are designed to meet your needs and your budget.
Are there hidden fees?
No. We provide clear, upfront pricing. Optional upgrades, support, or cloud storage are available, but never required.
INTERNET/WIFI REQUIREMENTS
What Internet speed do I need?
Generally, we recommend 50 Mbps or more download and 4-10 Mbps upload per camera for smooth overall performance. However, it also depends on other Internet dependent devices in your home as well as other factors.
Do I need Wi-Fi 6 to support the camera system?
No, you do not need Wi-Fi 6 or a mesh router to support the camera security system, but they can offer benefits. If Wi-Fi cameras are used, Wi-Fi 6 can enhance speed & stability for higher-resolution video. It can also expand your Wi-Fi network coverage area, improve reliability & range, especially in larger homes.
WARRANTY & SUPPORT
What kind of support do you offer after installation?
We provide 30-day support at no cost and Support plans are available (although not required). Note we are always happy to help answer any questions. If it turns out to be something more complex, we will let you know. However, many things can be resolved quickly over the phone and at no charge.
What happens if something stops working?
You can contact us directly for help. While many issues can easily be corrected over the phone, we can come out to troubleshoot if needed.
Is there a warranty?
All of our camera systems come with a 2-year manufacturer warranty (& most include an additional 6 month warranty for registering the product with the manufacturer). Smart devices warranties vary depending on the product and sensor. If you have any issues in or out of warranty, we will help to make things easier and sure you get things back up and running as soon as possible.
NDAA COMPLIANCE
Do you use NDAA compliant cameras?
We prefer NDAA compliant cameras/brands (such as Reolink). They help you meet federal rules, lower cybersecurity risks, and show customers you take data safety seriously.
What is an NDAA compliant camera?
An NDAA-compliant camera is a security device built without parts or services from suppliers banned by Section 889 of the National Defense Authorization Act. The camera must avoid hardware, firmware, and support services linked to those companies. This rule protects U.S. networks from possible data theft and supply‑chain risks.
What is required to be NDAA compliant?
To be NDAA compliant, the product must not use chips or modules from the companies named in the law, rely on cloud servers or software run by those entities, or involve any services that route data through the banned suppliers. Manufacturers must track their supply chain and give written proof upon request.
Limited knowledge?
Struggling to unearth the solutions you desire? We can help. Give us a call today.
Safety and Security Tech Terms Defined
| Air Quality Monitors – Devices that measure pollutants, humidity, and temperature to provide real-time data about indoor or outdoor air quality. |
| Appliance sensors – You can get plug sensors that let you know when any chosen electrical appliance is turned on or off for example the TV. This can establish what a normal routine looks like and whether there are any subtle early markers that something may be of concern. Also see Fridge Sensors. |
| Automatic Toilet/Bidet Systems – Enhances hygiene and independence. |
| Bed and chair alarms – Sensor pads placed on a bed or chair alert a caregiver if the person gets up and exits without assistance, a key tool for preventing falls. Also see Pressure Mats. |
| Bed Occupancy Sensors – Bed occupancy sensors go underneath the mattress and sense when someone is lying on it. They can alert a monitoring team or family member if someone gets up during the middle of the night and they don’t return in a set amount of time. They can send an alert if they haven’t got up in the morning by a predetermined time. They can also be programmed to turn on a bedside light if they sense that someone has got up in the middle of the night. |
| Bells and other noise-making devices – A simple bell or other noise-making device can be an effective way for an elderly patient to communicate the need for help if a caretaker is nearby. (And yes, they can be overused & annoying, but they’re also effective in quickly alerting the caregiver when needed.) |
| Blood Glucose Monitors (Smart-enabled) – Especially important for elderly individuals with diabetes. |
| Blood Pressure Monitors – For at-home tracking of hypertension or other conditions. |
| Carbon Monoxide Sensors – Carbon Monoxide is a by-product of burning the gas we use in our stoves and in heating. It is really difficult for humans to detect and fatal if leaking into a confined space. Carbon Monoxide sensors monitor the levels constantly and, just like monitoring smoke alarms, alert everyone necessary as soon as levels go above normal. |
| Chair Occupancy / Absence Sensors – Chair occupancy sensors are a similar piece of kit to the bed occupancy sensor. However, they are used under the cushion of someone’s favorite chair. They work in exactly the same way where if someone hasn’t returned to a chair in a long time or someone has been in the chair for a prolonged period, they can alert the necessary people. |
| Coffee/Tea Kettle Sensors – Turning the kettle on for a morning tea or coffee is unconsciously one of the first things many of us do as part of our normal morning routine. In the absence of a bed occupancy detector, a sensor in the kettle can not only help establish what someone’s routine is, but be one of the first markers that something isn’t right. |
| Curtain Controllers – Motorized devices that open and close curtains or blinds automatically on a schedule or through smart home systems. |
| Dementia-Friendly Clocks – Show day, date, and time clearly to help with orientation. |
| Door Open/Close Sensors – Monitor entry/exit activity, useful for dementia care or security. |
| Elderly (or Baby) Monitor – If caregivers are in the same home or nearby in a facility, a simple camera & monitor device (a.k.a. a “Baby Monitor”) provides an easy way to keep a watchful eye and listen in on your loved ones. Most products also include 2-Way communication. |
| Electricity Usage Monitors – Track appliance use and detect unusual patterns (e.g., stove not turned off). |
| Enuresis Sensors – An enuresis or ‘incontinence’ sensor is a pad that can go between the sheets and the mattress (or on top of a chair cushion) and alerts a carer as soon as it detects any moisture. This minimizes the need to check up on someone during the night, and also reduces health complications associated with prolonged exposure to urine. |
| Environmental monitors – These detect things like temperature changes and can alert caregivers to issues, such as a thermostat being set dangerously low. Also see Temperature Sensors and related sensors listed. |
| Epilepsy Sensors – The incidence of epileptic seizures can get more common as people get older. If you are caring for someone with a history of epileptic episodes then an epilepsy sensor can be a potential aid for monitoring them during the night. Placed under where they sleep, these sensors can determine whether someone is having a seizure and raise an alarm. Much like enuresis sensors, epilepsy sensors can reduce the need for constant check-ups, and promote night-time independency. |
| Fall Detectors – An advanced feature available on many medical alert wearables that automatically detects a fall and calls for help, even if the person cannot press the button. |
| Fall mats – Placed on the floor next to beds to cushion a fall and reduce the risk of serious injury. |
| Fridge Sensors – Having a fridge sensor allows a telecare system to build a much more detailed view of someone’s routine. Opening the fridge is a good indication that someone is making meals/eating regularly. |
| Gas Detectors – As with the two previous alarms, home monitoring gas detectors can tell if there has been a gas leak or if someone has forgotten to turn the hob off. If an elderly resident is sleeping and can’t respond to the audible alarm an alert will also be sent to the monitoring team and/or a chosen family member/carer. |
| “GPS trackers (and Geo-fencing) – For active seniors, these allow for location tracking and emergency calls from anywhere with cellular service. Geo-fencing alerts let you know if the patient has wandered outside of the home or defined safe space. >Some key questions to ask— 1) How will the device be worn? Necklace/Watch/Other? 2) How easy to take it off? (History of taking it off?) 3) Is the risk worth the effort of setting up this control? |
| Grab bars and safety rails – Installed in bathrooms, hallways, and near beds to provide steady support when standing or moving. |
| Heart Rate Monitors – Track cardiovascular health in real time. |
| Home Door Key Safes – Key safes are an integral part of any holistic home monitoring system. An outside key safe, accessible by a code, negates the need for multiple people to have keys while still enabling people to access the home in case of emergency. |
| Humidity Sensors – Important for maintaining comfort and preventing mold in the home. |
| Hydration Reminders – Devices that encourage or remind users to drink water. |
| Incontinence Sensors (more specific than enuresis) – Can detect moisture to alert caregivers. Also see Enuresis Sensors. |
| Meal Delivery Notification Sensors – Ensure meals are received or eaten. |
| Medical Identification Bracelets – Wearable bands engraved with vital medical information, such as allergies or chronic conditions, to alert first responders during emergencies. |
| Motion and Light Sensors – Sensors that detect movement and ambient light levels to trigger actions like turning on lights or sending security alerts. |
| Nightlights – Small, low-intensity lights designed to provide gentle illumination in dark spaces, often used to guide movement at night without disturbing sleep. Also see Smart Lights. |
| Non-slip mats – Used in bathrooms and other wet areas to increase traction and prevent slipping. |
| Oxygen Saturation Monitors (Pulse Oximeters) – For respiratory issues, especially useful post-COVID. |
| Panic Buttons (stationary) – Located in bathrooms, bedrooms, or kitchens for easy access during emergencies. |
| Passive activity sensors – Placed discreetly around the home, these sensors learn a senior’s routine and can alert caregivers to significant changes in their behavior, such as a long period of inactivity. Also see Motion & Light Sensors, and related sensors listed. |
| Personal Alarms (Alert buttons, watches and pendants) / Medical alert systems – Worn as pendants, wristbands, or smartwatches, these devices have a button that directly connects the user to either to caregivers or a 24/7 monitoring center. |
| Pill Reminders and Dispensers – Pill reminders and dispensers are designed to make it easy for people who need to take regular medication. They build on the classic Mon, Tues Wed… plastic pill organizers that we all recognize by using technology to remind people to take pills, stop them from taking more than they should, and to let a carer know when someone has or hasn’t taken their medication. |
| Presence or Ambient Smart Sensor is a smart, Internet of Things (IoT) device that measures and collects real-time data about its surrounding environment, such as motion, temperature, humidity, light, or air quality. These sensors use a variety of technologies to convert physical conditions into electrical signals, which are then processed and translated into actionable data. This data is sent to a user or control system, allowing for automated adjustments, energy optimization, and enhanced safety or comfort in homes or rooms in healthcare facilities. How they work: • Measurement – The sensor detects a specific environmental condition, like motion, a change in temperature, light or combination of various measures. • Conversion – It converts this physical energy into an electrical signal. • Processing – A microchip or other processor then translates this signal into a digital value that can be understood and used. • Communication – This digital data is then transmitted to a hub, app, or control system, often via Wi-Fi or other wireless protocols. • Customized actions – This data can then be used to add automated controls based on different conditions such as alerting caregivers to fall detection, wandering out of the room, or even notification of when other people enter the room. |
| Pressure Mats – Pressure mats are just a different way to record movement through, in and out of the house. They sense when someone steps on it and can help the monitoring service build a better picture of your elderly relative’s routine and movement. |
| Respiratory Rate Monitors – Useful in chronic lung conditions or after hospital discharge. |
| Room Temperature Monitors – More specific than general “temperature sensors,” ensuring rooms stay within safe ranges. |
| Routine or Habit Sensors – Monitor daily activity for unusual patterns, e.g., not making tea in the morning. |
| Sleep Monitors allow you to detect snoring, analyze your sleep, proactively monitor your heart rate and much more. |
| Smart cameras for elderly safety are internet-connected cameras with advanced features like real-time remote viewing, motion detection, and two-way audio to monitor seniors and provide peace of mind for caregivers. Monitoring refers to the ongoing use of these devices to track daily activities, detect falls, check on the home environment, and provide timely alerts for security threats or emergencies, ensuring the senior’s safety and allowing for quicker assistance. Smart Cameras in Elderly Safety Real-Time Viewing – Caregivers can remotely watch live video feeds of their elderly loved ones, providing visual confirmation of their safety and well-being in their own homes. Motion Detection – Smart cameras can detect movement and send instant alerts to caregivers if someone enters a restricted area, if a door or window is opened unexpectedly, or to detect potential falls. (Smart tech includes human and animal identification as well as other advanced functions). Two-Way Audio – Some cameras include two-way audio, enabling a senior to communicate with their caregiver in an emergency, or the caregiver to provide reassurance. Deterrent – Visible cameras can deter potential intruders or visitors with harmful intent, enhancing overall home security. Monitoring in Elderly Safety Activity Tracking – Smart camera systems monitor a senior’s daily activities, creating a baseline of normal behavior. Emergency Alerts – The system sends immediate notifications for unusual events, such as: Falls – Detecting sudden movement or immobility in an unusual place. Security Breaches – Alerts for unauthorized entry through doors or windows. Environmental Hazards – Integrated systems can monitor for smoke, fire, or carbon monoxide. Remote Support – Alerts allow for faster response times in case of medical emergencies or other critical situations, ensuring that help is dispatched quickly. Behavioral Patterns – By analyzing patterns, caregivers can identify signs of declining health or increased risk factors, enabling proactive care. Peace of Mind – For family members, remote monitoring offers reassurance that their elderly loved ones are safe and supported, even when they cannot be there physically. |
| Smart Door Locks – Electronic locks that can be controlled remotely or via keypads, fingerprint readers, or smartphone apps, enhancing home security and convenience. |
| Smart Doorbells – Lots of houses are now installing smart video doorbells to protect their home and to enable them to see who is at the door and even answer the door when they’re not home. As part of a home monitoring system, video doorbells can be accessed by a family member so that they can see who’s at an elderly relative’s door, and be alerted when someone leaves or enters. Smart doorbells can help elderly people to feel less vulnerable and prevent doorstep scammers from taking advantage of them. |
| Smart Home Integrations are when these devices work together in one system, so you can do things like turn off all the lights and lock the doors with one tap or command, or schedule lighting (or other devices) to be automatically turned on or off as needed. Thus, allowing for unified control and the automation of routines or scenarios (e.g., turning off all lights and locking doors at a specified time). |
| Smart home security – Includes cameras, video doorbells, and smart locks that allow caregivers to monitor visitors and manage access remotely. Also see Smart Cameras, Doorbells, and Locks. |
| Smart Home Technology means using devices in your home—like lights, thermostats, door locks, and appliances—that connect to the internet and can include automated, scheduled, or controlled functions performed from your phone, tablet, or by voice. |
| Smart Lights – Internet-connected lighting that can be controlled remotely, scheduled, or automated based on user preferences or environmental triggers. |
| Smart Mattresses – Detect movement, breathing, and pressure patterns for advanced care monitoring. Also see Vibration sensors. |
| Smart Wheelchairs – Advanced features for safety, navigation, and health monitoring. |
| Smart/Automatic Pet Feeders – Programmable devices that dispense food or water to pets on a schedule or via remote control using an app. |
| Smoke Alarms – Home monitoring smoke alarms work in much the same way as a normal smoke alarm would, but with a few key extras. Firstly, by being connected to a monitoring service not only will an alarm go out within the home if smoke is detected, but both a carer and the emergency services can be notified if required. This shifts the responsibility from the older person to seek help and makes sure it arrives as soon as possible. Secondly, by being monitored you will know the second the alarm is low on battery or has a fault, so there is never a time when you are unprotected. |
| Stair Lift Sensors – Ensure safe operation of mobility devices on stairs. |
| Temperature Sensors – There are a few types of home monitoring temperature sensors. First – heat detectors which can be used instead of smoke alarms, for example in the kitchen, to tell if there is a fire. Second – extreme temperature sensors look for excessively high or low temperatures, and alerts the monitoring team if it notices temperatures that are dangerously high or low, for example, low enough to cause hypothermia. Finally – ambient heat sensors can keep an eye on the temperature of the house and, if connected to an app, allow you to see the temperature and make sure your relative is comfortable. |
| Transfer aids – Devices such as shower chairs, toilet seats/bars, and auto-lowering bath seats that help with transfers and make movements safer. |
| Two-Way Intercom Systems – Allow caregivers or family to check in without physical visits. |
| Vibration Sensors – Devices that monitor vibrations or shocks, commonly used for detecting impacts, machinery issues, or unauthorized tampering. |
| Voice-Activated Assistants (e.g., Alexa, Google Home) – Can assist with reminders, emergency calling, or controlling smart devices hands-free. |
| Walker or Cane Sensors – Can detect falls or inactivity if assistive device isn’t in use. |
| Wandering Alert Systems – Alerts if someone leaves a safe zone (beyond GPS trackers/geofencing). |
| Water Leak Sensors – Devices that detect the presence of water in areas where it shouldn’t be, helping to prevent water damage by sending alerts when leaks occur. |
| Water/Flood Detectors – If a tap is left running in the bathroom or kitchen, it might be an indication that they are not okay. Maybe they have fallen or slipped and were unable to turn it off. Flood detectors go on the floor and will alert the monitoring team as soon as they sense water. |
| Wheelchairs, Walkers, and Canes (Oh My!) – Wheelchairs – Mobility devices that provide seated support for individuals who cannot walk or have limited walking ability. Walkers – Stable, four-legged frames used to support balance/mobility, reducing the risk of falls in older adults. Canes – Lightweight walking aids that offer balance support & help prevent falls for elderly individuals. |
| Window Sensors – Detect if windows are opened or left open, helpful for safety and energy efficiency. |
Got Questions?
We’ve got answers and are here to help. Give us a call today.